Central Florida's Home of Prestigious Care for Pampered Pets!

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407.654.7297

Frequently Asked Questions

Click on any of the questions in the list below to see the answer

Do my animals need vaccines to stay at Pawsh Pet?

All dogs must have the Rabies Vaccine, Distemper or Titer Test and Bordetella.  All cats must have both Rabies and FVRCP.  Vaccines are not needed for other small animals.  We highly recommend that dogs receive the Bordetella vaccine every 6 months and it be the oral or nasal not injectable!  Pawsh Pet is not responsible for kennel cough!

 

How much is it for a small animal (i.e. ferret, bunny, hamster, etc.) and are cages provided?

Rates for small animals are $10/night and you must provide housing for the animal.  All small animals will be kept in either our lobby area, office, or cat room if it is vacant.

 

Will you watch birds in either daycare or long term boarding?

Unfortunately we cannot watch birds in our facility.  Birds carry many airborne diseases and once they are in the air system they can spread to other guests in our facility.  However, we do offer in home sitting for birds.

 

Do you accept credit cards?

Visa, Mastercard, and Discover are accepted.

 

Do I need to pay in advance?

Payment is due upon pick-up of your pet.  If you have someone else picking your pet up, payment arrangements need to be made in advance.

Exceptions:

  • Stays longer than 1 week require 50% in advance.
  • Holiday and Summer reservations require a credit card on file.
  • Pet sitting requires payment to be left by client before stops begin either in person or by phone.

 

How are you different from other kennel-type facilities?

Historically, people took their animals to kennels before going on vacation.  These facilities often have concrete floors and chainlink fences and can feel cold and harsh.  At Pawsh Pet Resort & Spa we have upscale beds and comfy cots, LCD flat screen televisions, relaxing music played at rest time, over ¼ acre outside play area, playtime with humans and other friendly dogs, special events and more…What more could a dog want?

 

Do my animals need vaccines for grooming?

All animals brought in for grooming must have the Rabies Vaccine.  The law does not require them to have Distemper or Bordetella, but we highly recommend both vaccines.  We are not responsible for kennel cough.  Dogs that do not have distemper or bordetella vaccines will not be allowed in the daycare or boarding areas.

 

Why does my dog need bordetella?  Can it protect my dog against kennel cough?

 

What do I need to bring for my dog for boarding?

You must bring a collar, leash and food.  If preferred, our all natural food is available for purchase.  However, please note that if dog food is switched it is highly recommended that you mix it with current dog food for at least one week or use the holistic transition formula on the new dog food to prevent vomiting, upset stomach, or diarrhea.

 

You are welcome to bring personal items such as beds, blankets, toys, and treats.  All personal items must be labeled with your pet’s name and machine washable.  But No Rawhides Allowed!!

 

Food should be put in Ziploc baggies and proportioned for each feeding.  If your pet should run out of food we do have dog food for purchase!

 

What is your cancellation policy?

A minimum of 48 hours advance notice or there will be a charge of $50.00.

Cancellation of holiday reservations require a one week notice in order to avoid the $50.00 charge.

 

Do you provide additional walks or play time for a fee?

Yes.  We do not charge for doggy daycare with boarding services.

 

How often do you feed the dogs?  Where is access to water?

The pets will be fed once in the morning and once in the evening in the comfort of their suites/condos unless otherwise directed by owner.  Dogs will have access to water at all times.  Food and treats are not allowed in the daycare area for safety reasons, but water will always be available.

 

Does daycare come with boarding stays?

Daycare is included with our boarding guests.

 

How much is it for more than one dog (from the same family) to stay in the same suite or condo?

The rate for the second and third dog from the same family in the same suite is discounted 30%.

 

Why is daycare good for my dog?

 

Is there daycare for my dog on weekends?

No.  All boarding guests will be out during our business hours and again from 5-9 pm.   We do not offer daycare only on weekends however boarding dogs who have paid for daycare with their stay still get plenty of playtime.

 

How will my dog be introduced to other dogs?

Pawsh Pet takes into account the personality of each guest.  Shy or timid dogs are introduced slowly starting in a non-group area that parallels the main play area.  This allows your pet to adjust to the activity at their own pace.  As your dog begins making friends through the fence, they will be introduced to each other one at a time.  The time that this process takes varies for each dog. Those showing high interest in playing with others from the start could even skip this step.

 

Are large and small dogs separated in daycare?

Our small dogs play in a small dog group unless owner wants them in our large group outside.  Daycare groups are based on temperament not size except our small dogs under 20 lbs.

 

If my animal is not in daycare while boarding, how many times per day will they be let out?

All guests will be taken out a minimum of 5 times/day.

 

Is there someone on property 24 hours per day?

Our staff will be here from 6:45 a.m. to 6:00 p.m. and one staff will come between 8:30 and 10 pm to let our dogs out to potty and give fresh water Monday through Friday.  Over the weekend staff will be at the facility from 8:45 a.m. to 1:00 p.m. and 5:00 p.m. to 9:00 p.m.  In addition, the manager is able to supervise the animals with a monitor during the times we are closed.

 

What happens if my dog is injured by another dog while in boarding of daycare?

Our policy states that if a dog is bitten, the owner of the dog who inflicted the bite will be responsible for all veterinary costs.  We are not held responsible for any biting injuries.  We will evaluate the dog before their stay with us and if there is any question regarding aggressive behaviors we will not allow that dog to stay.  Pawsh Pet cannot guarantee against accidents and cannot be liable for loss or damage by or to animals in the facility.  Putting dogs in doggy daycare is at the owners risk!

 

My dog is not social.  Can doggy daycare help?

Doggy daycare can help a dog become social but  every dog is different and there are some cases where they are referred to a trainer.  We do have a trainer on staff that can work with you and your animal one-on-one to correct this behavior.   We recommend that all adult dogs that are thought or known to be non-social be evaluated first by our in-house trainer so we can determine if daycare or training would be the most appropriate for the pet.  Some dogs (especially those over 3 years of age) may never become social with other animals.  They may simply prefer to be by themselves or with their owner.

 

Can I bring my enrollment forms when I drop my pet off or do they need to be in prior to his/her visit?

 

What happens if my dog becomes ill or needs medical attention while boarding?

If your animal becomes ill, we will try to contact both you and your emergency contact first.  If not reached, Pawsh Pet will take your pet to our preferred veterinarian or emergency clinic.  The owner of the animal is responsible for all costs incurred.  If the owner requests the animal be taken to their veterinarian only, we can do that as long as it is within 10 miles of the facility.

 

Can I pick my animal up on Saturday or Sunday?

Yes, but only during our business hours of 9:00 a.m. to 12:00 p.m. or 5 p.m. to 9pm.

 

Is there an extra charge on Holidays?

Yes.  It is $10.00/day for boarding and pet sitting on just the actual holiday.  Holidays include Christmas Day, New Years Day, Easter Day, July 4th, Memorial Day, Thanksgiving Day and Labor Day.  Daycare is not open on Holidays.

 

Do you administer medications and/or shots?

Yes.  Oral and Diabetic Shots.

 

When is pet sitting better than boarding?

Pet sitting is a better option for families with multiple animals such as horses, lizards, birds, fish etc.  It is also better with animals that are aggressive to other animals but not to humans.  We cannot pet sit an animal that is aggressive toward humans.

 

Is it required for a dog boarding over 5 nights to have a bath prior to going home?

Yes and it is at the owner’s expense. Dogs often behave differently when boarding than when at home and can get dirty by playing with other dogs, digging or romping outside, or even having accidents in their suites.  We want your pet looking and smelling clean and fresh for you when you take them home.  Therefore, we do require all dogs boarding more than 5 nights, as well as any dog staying for any length of time who soils itself or becomes dirty through playing, to have a bath at the owner’s expense prior to going home

 

Can my dog and cat stay in the same room?

No.  We have separate areas for cats and dogs.

 

Will there be another animal with my dog or cat in the same suite/condo?

No.  Only animals from the same family are kept in the same room.

 

Can I arrange to pick up my dog after hours?

Pawsh Pet does not allow pick up after 6:00 p.m. weekdays or hours stated on weekends.  All Holidays have same hours as weekends for drop off and pick up.

 

What if I pick my dog up earlier than I had arranged?

We require a 24 hour notice of an early pick-up or a $25.00 fee will be added to your boarding fees.  Your communication enables us to accommodate other clients.

 

What happens if there is a hurricane warning in area?

Pawsh Pet is located in a state prone to hurricanes, we have a hurricane protocol that is in effect during the months of June through November.  We will accept pets until a hurricane warning has been issued.  Once that occurs, and if a Category 3, 4, or 5 hurricane is predicted to make landfall in the Orlando, Winter Garden, Clermont, or Oakland area, Pawsh Pet Resort & Spa WILL evacuate all employees and pets at least one day prior to estimated landfall.  This means all pets must be picked up by their owners or emergency contacts at least one day prior to estimated landfall.  ANY PETS NOT PICKED UP BY THEIR OWNERS OR EMERGENCY CONTACTS WILL BE CHARGED $250.00 PLUS BOARDING RATES AT PAWSH PET!  For category 1 or 2 hurricanes, we will make the decision  based on recommendations of local authorities and contact all owners and emergency contacts.  If no one is able to do so, we will do everything in our power to accommodate them for as long as it is safe to have staff remain in the building.  There is a possibility that your pet may be left unattended for a period of time if conditions warrant and our staff is unable to re-enter the building, Pawsh Pet Resort & Spa will not be held responsible or liable for any injury to any pet or loss of life while boarding during a hurricane!

 

 

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